Home / Returns & refunds
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.
Faulty or incorrect items. If a product arrives faulty, damaged or not as ordered, contact us and we will arrange a replacement or refund, including return postage.
Change of mind. For hygiene and safety reasons, skin-care products cannot be returned for change of mind once opened or used. If you are unsure which product suits your skin, ask us before you buy — product recommendations are part of every consultation.
How to make a claim. Email southmelbourne
Last updated: August 2026. This page is a working draft prepared for review and should be confirmed by the clinic’s legal adviser before launch.